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Shipping, Returns, Exchanges and Refunds

Free Delivery over C$80

We ship all Canada orders within Canada, from our Fulfilment Center with Amazon. 

We have a highly trained team of experts who are standing by to help you out with your order. To return an item to us, please let us know within 7 days from receiving your order.

Enjoy fast, free shipping

Free shipping is valid on purchases made at Zaggora.com for orders over C$80 in value. Sadly, this offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. Free shipping is automatically applied at checkout. 

Delivery times

Shipping is typically 3-5 days anywhere in Canada.

Taxes & Duties

Any applicable local, state or federal Canada taxes will be applied at checkout. 

Processing times

Handling time is between 24-48 hours (on business days) on orders shipped via the Economy shipping method.

 

Our shipping process is as follows:

  • Order received & prepared for dispatch Canada
  • Orders are shipped between 24-48 hours of order 
  • Please note that orders are not shipped on weekends or holidays
  • Sent Canada Post Tracked delivery
  • Shipping and Tracking number emailed to you.
  • Contact Stacey at Stacey@zaggora.com if you have any questions
  • To track the status of your order, please visit: our Order Status page and item tracking here.

Returns & Exchanges

If you have any issues with your order, we'll work with you to make it right. 

We have an amazing team standing by to help you out with your order. 

In the event you're not happy with your order or you're unhappy with the size, head over to our RETURN AN ITEM page to request an exchange or return.

Items are eligible for returns and exchanges within 14 days of receipt. This means we need to get back your items within 14 days of you receiving them. If we do not receive the items back in our warehouse within 14 days of receipt we reserve the right to refuse a refund or store credit. Thank you in advance.

We kindly ask that you let us know in advance if you are looking to a return or exchange an item so we can provide you with a Return Authorisation Number (RMA) and return paperwork. 

To do so please kindly head over to our RETURN AN ITEM page and follow the easy process. Without that we will not be able to accept your return.

Items eligible for refunds or exchanges

You can return new, unworn and unopened items, with all tags attached within 14 days of delivery for an exchange or a refund. We can only refund the amount paid. Sadly we are not able to refund any charges to ship the items back to us. 

All items need to be in a sellable condition. This means being new, unworn and in original undamaged packaging. This is so our fulfillment center has tagged the returned item as "Sellable", not as 'Defective' or 'Customer Damaged'.

If an item is received as "Defective" or "Customer Damaged", sadly we will not be able to offer a refund. Sometimes, items are classified as "Defective" or "Customer Damaged" if they are received without the original tags or packaging so please do keep on the tags when you try your items for the first time. If any items are received as damaged or customer damaged, the items will be disposed of. 

Unwanted items

If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you. We cannot, however, reimburse the shipping cost to ship the item back to us.

It's also your responsibility to ensure the item gets back to us and we always recommend shipping it back to us with tracking. This way, we can find it if it get's lost or mis-placed.  If you are exchanging the item into something else, the shipping cost to ship a new item out to you will be covered by us.  

Items shipped to you in error

If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.  

Refunds

When can I expect to receive an eligible refund?

When an item is received back in our warehouse it gets processed within 10 days at which point we will be able to notify you that your return is authorised. From that point, please kindly allow up to 30 days for your refund to be processed. We process most refunds quicker during less busy periods. Thank you.

We can only process refunds to the original card used to pay for the order or the original Paypal account. We cannot offer refunds by any other method. This is for our customers’ protection.

It may take between 3-5 business days for your refund to reach your bank account from the date it has been processed by us. Please kindly allow for up to 5 days for the funds to come through. We will send you a refund confirmation when your refund has been processed.